Xtreme contacts — support and official sources
Xtreme operates on the Ukrainian market under the supervision of PlayCity, with identity confirmation via the Diia app and access from the age of 21. This page brings together official verification sources, help channels and xtreme casino brand documents.
Here are links to the regulator, the verification app, the tax source and responsible gaming services. The data is current as of September 2026.
Player support
The support team helps with questions about registration, verification, deposits and withdrawals. It should be contacted through the official channels available in the account area after logging in to the platform.
The most common reasons for contacting support:
- Completing verification via Diia.
- Checking the status of a deposit or withdrawal.
- Questions about limits and responsible gaming.
- Technical difficulties during play.
Before getting in touch, it is worth checking the verification status and the accuracy of payment details, as most payout delays are linked precisely to an incomplete identity check.
To have a request processed faster, it helps to prepare a few details in advance:
- The username or account ID.
- The method and approximate time of the transaction in question.
- The verification status via Diia.
Specific details speed up the review, as support does not have to ask for further clarification. This is especially important for questions related to the cashier and withdrawals.
Official sources and regulation
The xtreme ua platform is regulated by the state body PlayCity, which maintains the register of operators. Identity verification takes place via the Diia app, and the taxation of winnings is governed by Ukrainian tax law.
| Source | Purpose |
|---|---|
| PlayCity | market regulator, register |
| Diia | identity and age verification |
| tax.gov.ua | tax on winnings |
Links to these resources are available below. Players can independently check the regulatory status and review the terms of taxation of winnings.
A separate security tip is to access the site only via the official domain address rather than through links in adverts or messages. Mirrors and fake pages are not regulated by PlayCity and do not provide verification via Diia, so using them is risky.
Official sources: regulator PlayCity, verification Diia, tax information tax.gov.ua.
Platform documents
The gaming and usage terms are set out in separate official documents of the xtreme casino brand. It is worth reading them before the first deposit in order to understand the rules on deposits, withdrawals and data processing.
The platform's main documents:
The documents are updated as needed, so the date of the latest version should be checked directly on the relevant page. This applies both to the cashier rules and to the terms of personal data processing.
If a term in a document seems unclear, it is better to clarify it with support before depositing rather than after a dispute arises. This applies above all to bonus wagering rules, withdrawal limits and verification requirements, which directly affect access to funds.
Help with gambling addiction
Gambling is intended for an adult audience aged 21 and over and is not a way to earn money. If gambling stops being entertainment, it is important to seek help in good time.
Ukraine has the National Mental Health Hotline — 0 800 505 201 (free of charge). International services are also available: GamCare, Gambling Therapy and BeGambleAware. More details can be found on the gambling addiction page.
Seeking help is nothing to be ashamed of but a way to regain control in good time. The hotline is free of charge, and the international services offer consultations and materials for players and their loved ones. They can be used regardless of whether an account on the platform is active.
Questions and answers
Official support channels are available in the account area after logging in to the platform. Before getting in touch, it is worth checking the verification status and the accuracy of payment details.
Market status and the register of operators are maintained by the state body PlayCity. A link to the regulator is provided in the official sources section of this page.
Ukraine has the free National Mental Health Hotline 0 800 505 201, as well as the international services GamCare and Gambling Therapy. These contacts are collected on the responsible gaming page.